Shipping & Returns
Shipping
Free shipping on all orders for a limited time.
Processing time: Orders ship within [1–3] business days. We pack every order ourselves, so during new drops it may take a little longer.
Delivery time: We ship with USPS Ground Advantage, which usually arrives in 2–5 business days after your order ships.
Tracking: You’ll get an email with a tracking number as soon as your order ships.
Where we ship: We currently ship within the [United States only].
Wrong address? Email us within 24 hours of ordering and we’ll update it before it ships. We can’t change the address once a package is on its way.
Lost or stuck package? If your tracking hasn’t moved in 7 days, email us and we’ll help sort it out.
Returns & Exchanges
We want you to love your fit. If something isn’t right, you have 30 days from delivery to return or exchange it.
Exchanges: Need a different size? Exchanges are free. Email us and we’ll send you a prepaid label.
Returns: Items must be unworn, unwashed, and have tags attached. Refunds go back to your original payment method within 5–7 business days after we receive the item. Return shipping is the customer’s responsibility.
Damaged or wrong item? Email us within 7 days of delivery with a photo, and we’ll make it right at no cost to you.
To start a return or exchange: Email exclusiveoutput@gmail.com with your order number and what you’d like to do.
Questions? Email exclusiveoutput@gmail.com or DM us on Instagram @exclusiveoutput.